Which Social Media Sites Should You Be Utilising the Most?

If you want to get on social media but you have no idea what sites you should be using, then you know that you have come to the right place. Here you can find out whatever you need to know about social media, as well as getting the information you need to decide which sites you should be focusing on the most.

Narrow Down your Choices

There are so many social media platforms out there and this gives everyone the chance to connect with one another. People can share their similar hobbies, their interests and more online. The point is that there are so many sites out there and if you try and focus on them all then you won’t get anywhere fast. You need to try and focus on the sites that are going to give you the most traffic, and the top ones include LinkedIn, Pinterest, Instagram, Twitter and then Facebook.

Defining your Goals

There are so many benefits to choosing your own social media site. It is however important that you know your goals before you make that decision. The objectives that you have will help you to define what platform you need to use, and it will also define the content that you need to create as well. Social media can help you to improve your offerings. For example, if you are on Facebook then this can help you to converse with your customers and it can also help you to talk and relate to them on a personal level. It is also by far the best platform for you to resolve complaints on.

Twitter, on the other hand, is ideal for boosting your brand awareness and it can also help you to reach out to new people. Pinterest is great at advertising products if you have HD or quirky images, and as they say, a picture can speak a thousand words.

Focus on your Audience Channels

The point of social media is to try and put you in contact with the audience that is most suited to your needs. It’s not advisable for you to choose a platform that none of your customers use. If you know that a lot of your customers are on Facebook right now then this should be your starting point. If you are not sure where your customers are then there are a couple of things that you can do to find out this information. One of the best ways would be for you to conduct a customer survey. You need to try and ask questions such as what social sites they use and even what influencers they like to follow as well. By doing this, you can find out where your efforts would be best channelled and this can save you hours of time and thousands in cash.

Of course, there are so many things that you can do when you have the power of social media by your side, and by taking the right steps, you can be sure to boost your business exposure, your profit and your customer trust.

Let’s team up today, and show you just how effective that consistent approach to marketing can be!

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Social Media Content Ideas that will Build your Brand

If you have a social media page for your brand then you will understand how important it is for you to keep it current and updated at all times. This is easier said than done, but here are some helpful tips that will get you started.

Create a Series

If you want your social media presence to feel like a series of scheduled posts instead of random pieces of content here and there then series posts are a great idea. Start a series that will help you to interact with your fans on a regular basis, and you will soon be reaping the rewards. Consider having a series that covers a topic every week, or cover one big topic over the space of several weeks. If you are able to grab the attention of your audience one week, you can almost guarantee that they will want to read your posts the next week as well.

Run a Contest

People love freebies. It’s as simple as that, and by running the occasional contest, you can be sure to take advantage of this social media tool. You could ask people to share your post in order to be in with the chance of winning, or you could even ask them to post their own creative status using a hashtag of your choosing. Hashtags are the simplest way of you keeping track who has entered your contest and it won’t cost you at all to monitor this. You don’t need to run contests on a weekly basis, once a month is a great starting point, and the social media value that you get in return will be well-worth losing something from your inventory.

Host an AMA

AMA stands for Ask Me Anything. It is a fantastic way for you to really get to know your customers and it also gives them the chance to get to know you as well. This is ideal if you have overcome quite a few obstacles to get to where you are and it is also great if you want to show off your personal side. On top of this, it is very easy for you to raise awareness of your brand without being overly pushy about it. If you have a large team working with you then give each team member the chance to cover their own AMA.

Social Media Takeovers

Sometimes it helps to inject a new lease of life into your social media page. Social takeovers are the best way for you to do this. The idea is that you give someone else complete control over your page and this is usually done for a full day. When you do this, make sure that you give someone of interest control. This could be a local celebrity, someone who is an influencer in your area or even people who would be relevant to your industry. For example, if you run a restaurant, get a chef to take over, or even your waiter. This is a great way for you to really spark your customer interest.

Let’s team up today, and show you just how effective that consistent approach to marketing can be!

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Why Should Businesses Use Social Media?

Nowadays, almost all of us are active users of social media. In fact, by next year, it’s expected that across the world, there will be some 2.5 billion active social media users- and that figure is only going to increase further over time. Naturally, that user base is an excellent opportunity for businesses to reach out to new and old customers alike, and take their brand to the next level. If you’re not already using social media to its full potential for your business, then you really should- here are just five reasons why it’s the smart move in today’s tech-driven world.

 

Be Incredibly Precise With Your Marketing

One of the great things about social media marketing through sites like Facebook and Twitter is that it’s extremely easy to target a highly specific audience with your campaign. Since these sites store information like age, gender, and location about their users, you’re able to select just who you want to reach with your message. So, whether you want to build up a loyal local community of customers, or if you want to crack into a whole new market, social media marketing is an easy way to get just the results you’re after.

 

Provide Top Quality Customer Service

In today’s high-tech, fast-paced world, there’s still something to be said for genuine customer service. No one likes to be treated like they are on an assembly line, so if you’re able to provide quick, clear, and friendly responses to customer queries, you’ll be showing people that you are a company that really does care. Real-time communication is simple with social media, since you can respond to messages and comments with ease. What’s more, any public comments are visible to all, so it’s a great chance for some organic PR, too!

 

Build Your Brand

Social media is a great way of not only increasing brand awareness, but also giving your business a real brand identity. Instead of only being presented with logos and marketing materials, social media is an outlet for the human side of your business. Whether you’re sharing blog posts or keeping your customers up-to-date with the latest info about your company, you can put a bit more of your own personality into your social media content. That way, customers will feel a more genuine connection with your brand- and that will make them more likely to keep on coming back to you.

 

Collect Some Valuable Customer Feedback

Businesses live or die by their customers, but it’s astonishing just how few companies take the time to actually listen to those customers. After all, if you don’t know what your customers would like to see you improve, then how are you ever going to push your business on to new heights? Having social media outlets where members of the public can leave feedback is crucial to deciding your next steps as a business, and identify common pain points to resolve. What’s more, you can also use feedback on your social media marketing to tweak your message for your next campaign, and achieve even greater results!

 

Drive Extra Traffic to Your Website

Whether you sell your products and services online directly, or if your website is just a showcase for what you have to offer, you’ll want to keep up a steady stream of traffic to your site. The more people visit, the more opportunities you’ll have to convert those visitors into sales, so it’s in your best interests to lure them in. Every interaction on social media is a chance to do just that, and when you use social media in the right way, you’ll see a huge hike in traffic. In addition, an active social media presence is also a great way to boost your SEO, since Google likes to reward companies that have a buzz about them.

 

Not sure where to start with your social media marketing? Click here to book a meeting and discuss your digital marketing needs.

The Present Day

So far in this series, we’ve dealt with the evolution of marketing from the nineteenth century up until the new millennium. But what state is the world of marketing in right now? And what developments can we expect in the future? In this final piece, we’ll take a peek into that future, and discover how marketers are using a unique blend of old and new approaches to capture the attention of a new generation.

Those who said that social media was just a fad that would soon pass must be kicking themselves right now. Instead, it’s gone from strength to strength, and nowadays the whole world is more connected than ever before. Over a billion people are now on Facebook, and they, along with other social media companies like Twitter, have made it simple to pay for an ad and reach a pre-determined number of people, allowing small and large companies alike to stick to their marketing budget and get the results that they need to succeed.

The Present day - the history of marketing

While the scope of marketing has gotten bigger and bigger as time goes on, the actual mediums through which people are exposed to that marketing have shrunk from billboards to TV and computer screens. Now, ads can be delivered straight to your pocket via mobile phones. From pop ups on the latest apps to adverts that play in between Snapchat stories, there are now more ways than ever to reach out to people with a message. And people are using that technology more and more, meaning marketing is in a great position to influence people.

The Present day - the history of marketing mobile

That’s not to say that older marketing methods don’t still have a place in today’s world. In fact, some research puts direct mail slightly ahead of email marketing in terms of how likely it is to influence people. In an increasingly digital world, you’d be surprised just how many people out there prefer a physical, analogue approach to things. You only have to look at the resurgence in popularity of vinyl records to see that there’s still something about physical objects that attracts people over cold, hard digital. It’s simple to just delete an email without even looking at it, but people need to at least pick up a piece of direct mail before throwing it away- making it easier for advertisers to catch their eye.

Another form of marketing experiencing a renaissance in popularity is product placement. TV shows and films have always been willing to include brand-name products for the right price. However, as the video game industry continues to grow- with an estimated worth of over $100 billion in 2017- advertisers have started to branch out into this more modern medium. Back in 2004, the amount that companies spent on product placement was a pretty modest $34 million. By 2016, though, that figure had increased to a whopping $7.2 billion. At the same time, with social media being so popular, so-called “influencers” are also being paid to promote certain brands and products via their accounts, reaching out to a vast, ready-made audience.

The Present day - the history of marketing tv and gaming

So, what can we expect from marketing in the future? Well, there’s one big technology that’s starting to emerge right now, and that’s virtual reality. While it’s still in its early stages, VR looks set to finally take off in the next few years as it becomes more accessible and affordable. Naturally, you can expect marketing firms to take advantage of that popularity, and come up with a whole new way of reaching out to consumers. Imagine not just looking at an ad, but actually being inside it! Marketing has always thrived on novelty, since people are naturally attracted to new things. VR is a great way of achieving that, since it’s a completely untapped area.

The Present day - the history of marketing virtual reality

By always staying at the forefront of technology, while still understanding how older approaches fit in with today’s world, marketing has evolved and adapted over the years. In just a few decades, marketing has completely transformed into a whole new beast. Whatever’s around the corner, you can be sure that the industry will adapt.

The 90’s, The 00’s and The Rise of The Internet

Last time in this series, we looked at how marketing carved out a brave new world for itself in the 80’s. This time around, we’ll be exploring the ways in which marketing approaches changed during the 90’s and 00’s- and how the internet turned everything on its head.

During the 90’s, the world faced its biggest cultural revolution since the invention of the printing press- the internet. With more and more people getting online and discovering the world wide web, people became connected in a whole new way. Now, instead of the regular post, people were using email to communicate- and that presented a huge opportunity for businesses. By getting people to sign up to mailing lists, companies could send out ads and information about special offers, all for free. That prospect was a little too tantalizing for some marketers, though, and it led to the development of so-called “spam” email- unsolicited messages that simply took up space in people’s inboxes.

In 1998, the world of marketing was turned on its head with the launch of Google. Before then, search engines weren’t really a thing, and if you wanted to get to a certain page, you either needed the URL or a link to it. Mass email was always an option to reach out to people, but many people were wary of spam in these early days of the internet. Now, though, consumers could easily find what they needed with just a few clicks- which naturally led to all sorts of companies vying for the top spots in search results. Search Engine Optimisation and paid search ads quickly became the norm for businesses that want to succeed.

The 90’s, The 00’s and The Rise of The Internet - the history of marketing Google

Throughout the 00’s and into today, social media has become the king of the internet. It’s now the main way that people get information online, with hundreds of millions of us catching up on our newsfeeds every single day. Sites like Facebook have gone from small pet projects only intended for a select audience to huge, world-conquering corporations. The reason why social media platforms like Twitter and Facebook are so important for marketing is because it’s incredibly easy to not just reach out to people, but to create a two-way relationship. Consumers can now talk back, and that lets businesses listen to their comments and tailor their approach accordingly.

Meanwhile, in 2005, YouTube launched, totally transforming the way that people accessed content online. Instead of paying for extra bandwidth to host videos on their own sites, there was now a handy place where anyone could upload their videos to be seen by the whole world- all for free! It wasn’t long before companies started to take advantage of that by launching quirky video ad campaigns designed to go viral. On top of this, companies started to launch dedicated sites for ad campaigns which, like guerilla marketing, spread through word-of-mouth. One notable example of this was Burger King’s “Subservient Chicken”. By visiting the site, users could give the chicken (played by an actor in a costume) commands to follow. Originally intended to promote a single new product, the chicken was a runaway success, and the site ran for over three years.

There’s no doubt about just how much the rise of the internet during this time changed the face of marketing. In just a short space of time, things had moved on from mimicking traditional advertising in a digital form, to coming up with brand new ways of capturing the public’s imagination. Things were moving fast- and in our next and final piece in this series, we’ll take a look at the state of the marketing world today, and what we can expect to see in the near future.

It Was Acceptable In The 80’s

During the 80’s, it seemed like technology was everywhere. From the rise of the PC and Apple making computers cool, to bands on the radio drenching their sound in synths, things were moving forward fast. Of course, the world of marketing had its finger on the pulse of the era, and it was during the 80’s that advertising started to go digital. Electronic databases made it simple to reach out to existing customers and attract new ones with tempting deals. This also led to the development of “relationship marketing”, where companies provide customers with information that’s specifically relevant to them. Now, instead of giving everyone the same message, marketing could now be tweaked, making it a lot easier to reel in leads.

It was acceptable in the 80's - the history of marketing computer

It was also during the 80’s that companies started thinking bigger when it came to ads. One of the most famous adverts in history, Apple’s “1984”, was the brainchild of Hollywood director Ridley Scott, and cost almost a million dollars just to make. With a distinctive sci-fi feel that captured the feeling of the era, while also showing the Apple Mac as something futuristic and cool, the ad became an instant sensation. Despite being broadcast nationally only once, during the Super Bowl, it became such a talking point that news broadcasts even included clips of it that night- generating millions of dollars’ worth of free publicity for Apple. Just as Michael Jackson was pushing the boundaries of what music videos could be, now the marketing world was starting to think big, too.

With big corporations now regularly spending millions on ad campaigns, smaller companies needed a way of keeping up without blowing their budget. In 1984, Jay Conrad Levinson came up with a solution- guerilla marketing. In his book of the same name, he put forward a type of advertising based on the guerilla warfare used by small-scale armies to take on bigger enemies- by using everything at their disposal. By using these same sorts of tactics, and thinking outside the box, Levinson saw a way for small businesses to capture the minds of consumers without spending a lot of money. Guerilla marketing relies on creating a social buzz around a campaign, and relying on word-of-mouth to spread your message. Not only does it save a fortune compared to big-budget campaigns, but Levinson also saw it as a way of reaching out to a public tired of bland, boring print and radio ads. From art installations and spray-painted slogans to zany stunts like having people tattoo logos on their faces, all bets were off when it came to where companies would turn next for guerilla marketing.

It was acceptable in the 80's - the history of marketing radio

While the possibilities grew, so did the number of people who could put together their own marketing materials. With desktop publishing becoming commonplace, anyone with enough computer savvy and creative skills could put together a strong marketing campaign with real results. No longer was marketing something that only big corporations could afford- thanks to a wealth of smaller ad agencies, the 80’s marked a huge change in just how accessible marketing was to the average business. Businesses could even create their own marketing materials from scratch, making advertising a whole lot more democratic.

So, the 1980’s were a time of great change for the marketing world. At one end of the spectrum, big corporations were spending unprecedented amounts on campaigns designed to wow the public. At the other end, those without a big budget to spend were coming up with innovative new approaches that worked through word-of-mouth. However, everything was about to change with the advent of the internet- and next time, we’ll take a look at just what impact this had on how businesses looked at advertising.

In The Beginning…

It’s very easy to take marketing for granted. After all, we’re faced with it almost constantly throughout our daily lives, whether it’s ads on TV, direct mail through our letterboxes, or via the internet. However, have you ever stopped to wonder about how all these different marketing methods have developed? In this series, we’ll be taking a look at how marketing has evolved over the years, and how the world of marketing has always been quick to adopt new approaches and technologies to help savvy businesses stay ahead of the game.

In the beginning - the history of marketing trademarks

You might think that spam is something that only originated with email, but in fact it goes back a lot further. In fact, in 1864 a group of British politicians were sent an “urgent” message by telegram that turned out to be an advertisement for a local dental practice. From this simple example of a company trying its luck in getting a little extra publicity, a whole new approach to marketing was born!

Another important development in marketing during the nineteenth century was the use of trademarks as a marketing tool. Unlike patents, which protect inventors from having their creations stolen, trademarks deal specifically with marketing- usually with logos, product names, and so on. The creation of trademark law was a huge step forward for marketing, as it encourages businesses to do something to mark themselves out from the competition. Now, as well as advertisements, the product or company itself could be made a key part of marketing. The first ever trademark in the UK was issued to the Bass Brewery in 1876, for their distinctive triangle logo.

By the turn of the twentieth century, it became clear that marketing was a hugely powerful tool in the business world, and one that no company could afford to miss out on. “Business” now took on a whole new meaning, as companies competed with each other to capture the hearts and minds of their customers. To help train up a new generation of marketing gurus, the University of Pennsylvania was the first institution to offer a dedicated marketing course in 1905, entitled “The Marketing of Products”. The concept caught on, and within just three years the Harvard Business School opened in 1908. Now it was official- marketing was an integral part of business, and those who couldn’t keep up were doomed to failure.

In the beginning - the history of marketing type writer

Marketing has always been quick to adopt new technology, from the earliest radio ads in 1922 to TV advertising in 1941. That also included telemarketing, which started to crop up in the 1950s as more people started to get their own phone lines. While they might be annoying, there’s no doubt that telemarketing calls generate a huge amount of revenue every day- and the fact that it’s still going strong after over 60 years shows that older forms of marketing still have a place in an increasingly digital world.

In the beginning - the history of marketing telesales

Up until the middle of the twentieth century, marketing still used the same old tried and tested approaches, albeit using the latest technology available to deliver their message. By the tail-end of the 1980’s, though, it was clear that a change had to come, as the public started to get tired of the way they were exposed to marketing. Next time, we’ll look at how the 80’s gave businesses big and small some brand new ways of reaching out to the public- and making advertising a bit more fun!

I have over 11 years of experience in marketing and have had experience working across the ever-changing marketing approaches. If you would like to discuss your marketing CLICK HERE to arrange a meeting (if you sign up with us mentioning this article you will get a FREE blog article every month for the duration of your campaign)

What’s New on Social Media in 2017

It is one of the most powerful tools for businesses ever invented. Social media has transformed how we market ourselves and, for SMEs on limited budgets in particular, it’s an invaluable platform to set out a brand and sell a product or service.

Things are changing, however. Reaching customers is becoming more and more nuanced. Here are just some of the changes that are happening this year and are important if you want your business to succeed on social media.

  1. Social Messaging for Beginners

Forget standard Facebook and Twitter timelines. Millennials want the personal approach. Businesses are starting to engage on platforms such as WhatsApp, WeChat, Facebook Messenger and Viber.

Why? Evidence is beginning to show that users are loyal to a greater degree with brands that engage directly on these platforms. How are businesses doing this? Many are linking their ads on social media to chat windows which means users can engage directly with a brand and get the personal touch. It’s more labour intensive but it could also be a lot more profitable too.

  1. Live Feeds

They’ve taken a while to gain popularity but live feeds are starting to become an integral part of social media platforms, including Facebook. Across the provision, social media live streaming is growing and creating more engagement than standard marketing practices. Millennials are one major demographic who are attracted to live video feeds and sharing the right kind of content is going to be the challenge of 2017 for many businesses.

  1. Chatbots and Automation

There’s been a big conversation in recent times about how automation can be introduced, particularly for businesses that are struggling with the time needed to successfully engage on social media. Artificial intelligence is improving quickly and the latest chatbots can make users think they are talking to a real person. Putting aside the ethics of using automatic responses, there’s no doubt that many businesses are improving their customer service operations by introducing this kind of technology. Chatbots on social media can have numerous benefits and boost confidence in your brand particularly among those all-important millennials.

  1. Augmented Reality

It’s been around for a good few years now but is, at last, beginning to catch on. Facebook is starting to experiment with it following the recent success of Pokémon Go and the growth of Virtual Reality devices and apps. Basically, AR puts digital images onto the real world and there is a lot of potential for social media, and businesses, to make good use of this technology and provide a more immersive experience for fans and followers.

  1. It’s All Fake News

Made popular by new President Donald J Trump in recent months, the notion of fake news is one thing that your business shouldn’t ignore. Social media platforms such as Facebook are looking at ways of reducing the amount of fake news that is disseminated through click bait sites. For businesses, it may well be a case of keeping a look out and being sceptical about information they intend to pass on via social media. A lot, of course, depends on what your business is all about but quick retweets of interesting news snippets is going to be a lot more hazardous for your brand from now on.

It’s vitally important nowadays to have a coherent strategy in place for social media, including policies for what can be shared and what definitely shouldn’t. There’s no doubt that 2017 could be an interesting year for businesses, and leveraging your brand in new and exciting ways is going to take some deep thinking and a good deal of experimentation to find what works for you.

Building Your Brand on Social Media

It’s one of the most powerful marketing tools businesses today have at their disposal. It’s free to use and can help you reach thousands, if not millions, of potential new customers, fans and followers. It’s often also the marketing opportunity that businesses get wrong. If you think social media isn’t working for you at the moment, then changing your approach could make all the difference.

1. Regular Engagement

Consistency is vital on the web and that means having a firm brand identity and a plan for communicating with customers, fans and followers. Regular engagement is important if you want to keep your brand ‘alive’ and in the minds of those who follow you, whether it’s on sites such as Facebook or through the shortened communications of Twitter. It’s not just about throwing tonnes of content out there, however. Consistency in the quality is key.

While you should be looking to post frequent content, it needs to have the quality and the relevance that reflect your brand identity and the needs of your customers. This has to be consistent across different platforms as well, so that your messages stay uniform. Get this right and you will find that readers will engage better and know what to expect from your feeds. 

2. Reach and Authority

Respect is vital on social media and is another big part of building your brand. Creating authority is a difficult thing to achieve if you don’t have a strong brand identity. Know what you stand for and post content that reflects and you will instil a sense of authority for the people who read your posts.

That doesn’t mean you need to be dull when it comes to posting content. In order to attract more followers, you will need to project professionalism in your social media work. Of course, your content can be quirky and weird if it fits with your demographic and your brand. Unorthodox content can be highly popular with a wide range of people. But as you build your brand in social media, you should keep in mind that you should always respect your followers and other social media users. Not doing so can turn off a good part of your audience.

Reach and authority is a complex balancing act and you need to be clear about where you actually stand.

3. How to Be Responsive on Social Media

When getting involved in social media activities, it is important to keep in mind that your main goal should be engagement. Social media offers great opportunities in terms of connecting with readers and potential customers. You are not a static entity throwing out posts and hoping others will pass on your good news. Pretend that you are in a room full of people and your job is to network. That means you have to talk, you have to respond, you have to engage.

When your readers click on, recommend or share your content, your website benefits so it’s worth throwing out a thank you or at least reciprocating by sharing some of their content. And, if someone asks a question, answer them. Readers appreciate when you, as the website author, actively engage in conversation with them.

Finally, don’t be afraid to experiment. Watch what you competitors are up to and try different approaches and gauge how they work. Social media can deliver success for any business, it’s just a question of finding the right formula that boosts engagement and delivers your brand to your fans and followers.

Are you are looking to save time on your social media we have a great tool which is like Hootsuite and Buffer which can do this for you! Just CLICK HERE and save time on your social media!

The Importance of Systems and Processes in Business

It might be fun to fly by the seat of your pants but you can’t do it all the time. Having the proper structure to your business and putting in place systems and processes that improve productivity and maintain quality are a much better guarantees of success.

When you first start up a business, you may find that you are able to control all the different challenges that come your way. As you get more successful, however, there comes a point when you have to put the right plans in place.

What are Systems?

They’re basically the documented processes and procedures that you need to follow to do your business. This can be anything from how to operate a piece of tech or machinery to how marketing material is disseminated. It can include putting your brand to the fore in any client contact or simply the right process for chasing up a sales call.

The reason many businesses don’t get on board with sorting out their systems and processes is that they are often seen as back room measures. The newest developments and the latest client are much more exciting. Putting in systems, however, means that people coming into your organisation to work have a strong framework to operate from.

Another reason that business neglect this particular area of their daily functioning is that it’s a thing which can be put off. We’ll do it tomorrow or we’ll schedule some time to get it done in the next month or so. This is understandable, particularly if you are working hard to get a business off the ground and have ‘more important’ things to do.

But systems and processes need to be put in place. They are actually vital and they can save you a lot of time and money. Here are just a few more benefits:

  • They are important if you want to move on and sell your business. Potential buyers expect systems and processes in place, they don’t expect to have to do all this work themselves.
  • Systems and processes prepare you to expand and scale up. It means you can take on new staff knowing that your business is going to stay on a desired course and not veer away because someone didn’t know how to do something important.
  • They make your brand and your business operation consistently. Everyone knows where they stand and what to do when X or Y happens.
  • You don’t have to reinvent the wheel every time a situation comes up. It saves on time and money if you have a process for this or that eventuality.

Implementing sound systems and processes can include:

  • Introducing accounting systems that keep track of sales and expenditure.
  • Writing down your business plan for at least the next five years, including what goals you need to achieve and by when.
  • How are you going to fund new developments and when you need it by.
  • How you are going to manage recruitment and what new employees need to know when they start working for you.
  • Creating a policy for technology including the use of secure passwords and the dos and don’ts of operation.
  • How you are going to bill people and collect money.
  • Where you are going to market and develop your brand.
  • What customer support you are going to provide and how this is going to be delivered uniformly and to a high standard.

Basically, as your business grows the more need for systems and processes you are going to have. While your business may be small now, the hope is that it will begin to scale up and become a success. Rather than putting them on the back burner for now, having a detailed think about what processes and systems you need in place is better done sooner, rather than later.